Total Quality Management - TQM

Table of Contents:
 
Total Quality Management (TQM)
Importance of Quality Management
Elements of Total Quality Management
Total Quality Management Models
Quality Management Tools
Six Sigma and Quality Management
What is Kaizen ?
Role of Managers in TQM
Role of Customers in TQM
Comparison of Six Sigma and TQM
Similarities and Differences in Implementation of Quality Frameworks in Manufacturing and Service Sector
The PDSA (Plan-Do-Study-Act) Technique for Quality Improvement