Customer Relationship Management -COURSE

Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in today’s blooming market. Customer’s expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time.
Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business.
 
Couse Objectives:
 
The client relationship
Four dimensions of relationship management
Dimension one: Interpersonal awareness
Dimension two: Interpersonal relationship management
Dimension three: Team dynamics
Dimension four: Cultural/operational consideration
Building client relationships
Engaging effectively with your client
Roles and skills of relationship manager
Successful project planning
Implementation
Wrapping up
Ten keys to outstanding client service
 
Who is this course for?
Marketing, Sales, Customer Service