Customer Relationship Management -COURSE

Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in today’s blooming market. Customer’s expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time.

Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business.

Couse Objectives:

1. The client relationship

2. Four dimensions of relationship management

3. Dimension one: Interpersonal awareness

4. Dimension two: Interpersonal relationship management

5. Dimension three: Team dynamics

6. Dimension four: Cultural/operational consideration

7. Building client relationships

8. Engaging effectively with your client

9. Roles and skills of relationship manager

10. Successful project planning

11. Implementation

12. Wrapping up

13. Ten keys to outstanding client service

Who is this course for?

Marketing, Sales, Customer Service