Conflict Management

Objectives:

1. Introduction

2. What is Conflict?

3. What is Conflict Management?

4. Functional & Dysfunctional Conflict

5. Levels and Types of Conflict

6. Conflict Management Model

7. Strategies for Conflict Management

8. Conflict Management Styles

9. How People Deal with Conflict?

10. Factors that Affect Conflict Modes

11. Blake and Moutons Conflict Grid

12. Third Party Conflict Resolution

13. Managing Workplace Conflict