Business Process Outsourcing - BPO

Table of Contents:
 
What is Business Process Outsourcing ?
Future of BPO 
Challenges Faced by BPO Firms 
Effect of BPO on United States
BPO and the Global Economy
Benefits of BPO
Disadvantages of the BPO
Effect of Global Financial Crisis on BPO
Effect of Domestic Politics on BPO
Hue and Cry over Outsourcing and BPO
Effect of BPO on the Workforce
Drivers of the BPO Phenomenon
BPO & Transformation of Process Work
Emerging Threats for Indian BPO Sector
The New Trend: Insourcing IT Services
Infosys Visa Fraud Case
Reverse Outsourcing
Standard Chartered and HSBC Scandals
How Not to Put All Eggs in One Basket - De-Risking Strategies for Outsourcers