Business Process Management

Business process management is a discipline in operations management in which people use various methods to discover, model,
analyze, measure, improve, optimize, and automate business processes.
This course focuses on improving corporate performance by managing business processes

Course Objectives:
What is a Process?
Process Driven Organizations
From People Driven to Process Driven
Components of a Process
Fredrick Taylor View on Process
Japanese View on BPM
Hammer & Champy’s View on Process
Different Levels of a Process
Operational / Transactional Processes
Control based Processes
Strategic Processes
Aligning all Processes
DMADV Methodology
SIPOC Methodology
RACI Matrix
Documenting a Process
Business Process Re-Engineering
Tacit Knowledge and Skills
Continuous Improvement & BPR
Balanced Scorecards
Key Performance Indicator (KPI)
BPM Notations - Gateways and Events
The Problem with IT as a Solution
Urge to Solve Problems with Technology
Complexity Created by Technology Needs to be Managed