Advanced Total Quality Management

Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction.
This course completes the first one with more advanced processes.
 
Course Objectives
 
Importance of Quality Management
Elements of Total Quality Management
Total Quality Management Models
Quality Management Tools
Six Sigma and Quality Management
What is Kaizen ?
Role of Managers in TQM
Role of Customers in TQM
Comparison of Six Sigma and TQM
Similarities and Differences in Implementation of Quality Frameworks in Manufacturing and Service Sector
The PDSA (Plan-Do-Study-Act) Technique for Quality Improvement
Total Quality Management (TQM)