Advanced Total Quality Management

Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction.

This course completes the first one with more advanced processes.

Course Objectives

• Importance of Quality Management

• Elements of Total Quality Management

• Total Quality Management Models

• Quality Management Tools

• Six Sigma and Quality Management

• What is Kaizen ?

• Role of Managers in TQM

• Role of Customers in TQM

• Comparison of Six Sigma and TQM

• Similarities and Differences in Implementation of Quality Frameworks in Manufacturing and Service Sector

• The PDSA (Plan-Do-Study-Act) Technique for Quality Improvement

• Total Quality Management (TQM)